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Alpha Services › Emergency Service

Emergency · 24/7

24/7 Emergency Service — plumbing and electrical

A pipe bursting at midnight, a power outage on Sunday, water pouring through the ceiling: some problems don't wait for business hours. We have a real 24/7 emergency line across Belgium.

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01

What counts as an emergency

Call us immediately for an active water leak, a burst or frozen pipe, toilets or drains overflowing, a boiler failing in winter, a complete or partial power outage, circuit breakers tripping repeatedly, or burning smell near electrical wiring. Unsure? Call anyway — the dispatcher will honestly tell you if an emergency visit is needed or if scheduling would be cheaper. For specific service routes: see emergency plumbing and power outage.

02

How the emergency service works

You call or send a WhatsApp message, describe the situation, and we confirm the problem and dispatch the nearest available technician. On site, the priority is securing the situation: shut off water, isolate the faulty circuit, stop the damage. Then the repair is agreed with you before it's carried out.

03

Why call Alpha Services

  • Available 24/7, including weekends and holidays
  • Compliant work, even under pressure — AREI/RGIE and NBN standards
  • Trilingual dispatch: Dutch, French, English
  • Fastest response in Brussels and Flemish Brabant, coverage across Belgium
  • Stabilize first, then repair — always with your approval
04

Frequently asked questions

How quickly can a technician arrive?
We dispatch the nearest available technician immediately. Around Brussels, Vilvoorde and Zaventem we're fastest; for other Belgian cities, travel time depends on distance. On the phone you'll get a realistic estimate.
Are you really available at night and on holidays?
Yes. The emergency line operates 24 hours a day, 7 days a week, including weekends and holidays. Non-urgent work is scheduled Monday to Saturday.
What should I do while waiting for the technician?
For water: turn off the main valve and move valuables away from the wet area. For electricity: switch off the main breaker if there's a burning smell or sparks, and don't touch damaged cables. Our operator will guide you over the phone.
Is your emergency work up to code?
Yes. Even under time pressure, electrical work follows AREI/RGIE and plumbing work complies with applicable Belgian NBN standards.
What languages can I call in?
Dutch, French and English. The dispatcher connects you with a technician who speaks your language.
What happens after the emergency is under control?
The technician stabilizes first, explains the cause and agrees on the repair with you before carrying it out. If follow-up structural work would be beneficial, you receive a written quote — with no obligation.

Emergency now? Call the emergency line

Keep the main valve and circuit breaker accessible until the technician arrives. We're on our way.

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